Customer Service Operations and Excellence

Introduction Having been around since 1964, Topshop Clothing Store has expanded to over 20 countries world wide. The clothing store that mostly deals with women’s wear, has stores in Australia, Ireland, Ukraine, New Zealand, Canada, Sweden, Poland, Malaysia, Singapore, United States, Russia, Thailand, Turkey, Poland, Philippines, Spain, Albania, Israel, Turkey, Bahrain and the United Kingdom […]

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Cloud Computing Infrastructure as a Service

New networking technologies that boost performance and reliability are changing the way networks are monitored and managed. Most notable of these emergent technologies is Cloud Computing; which is increasingly gaining popularity as an alternative to other networking options. Because of the highly dynamic nature of the information technology age, most organizations have realized that it […]

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How Punctuality affects service delivery

Punctuality is being in particular place at the right time. It is being on time to perform a particular task without much pressure. Punctuality can also be defined as a habit of performing given tasks within a given period of time. Punctuality is essential in every thing you do and directly or indirectly affect the […]

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The Importance of Community Service at Church from Nursing Perspective

The church of recent times has taken many initiatives in the community service that help the community members with social, emotional and psychological support. These have been services initiated and done by religious organizations in most parts of the world with the idea of helping to improve and save the lives of many Christians and […]

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Types of Service Dogs

This document explores the various types of service dogs including police assistant dogs, fire assistant dogs, therapy dogs, and seizure dogs. There are various breeds of service dogs and this depends on the choice of individuals and the kind of work they are to perform. The document continues to explain the various advantages of certifying […]

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Be it a corporate woman or a house wife, a helping hand around the house is always required. Nowadays, due to the rising trend of inflation, it is observed that men as well as women have to go out to work and hence end up worrying about household maintenance. On the contrary, there are also […]

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Providing Service and Attaining Fulfillment

Providing service is something that should provide fulfillment to a person. Motivation to provide service should come from the heart. For me, providing service naturally gives a feeling of fulfillment. Knowing that I was able to render service to my fellowmen also gives more meaning to my existence. Living is not all about oneself. One […]

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Service Businesses

A) Concept and Difference of Service and Customer Service Authors like Zeithaml and Bitner (1996), has been able to provide definitions of the difference between service and customer service.  According to them, service is defined as the deeds, processes and performances of a firm.  In addition, Zeithaml and Bitner (1996) have also defined service in […]

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The Service Story Assignment

The service blueprint is an integral part of the service structure as it aims to illustrate the system of providing services taken as a whole. Service blueprinting utilizes a diagram or a flowchart, which follows the process of providing services at the forefront (front-of-house) of the service establishment, and even the systems at the back […]

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Otisline Case

1. IT provided OTISLINE with competitive advantage in elevators service sector as based they were able to build a centralized , reliable, efficient, high quality, faster responsive customer service system. 2. The same infrastructure for OTISLINE was used across different value chain to enhance the productivity of elevator sales representative and service mechanics groups, ex […]

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