Apollo

Apollo Hospitals, India

Considering the elements of a strategic service vision, the following are the factors applicable to the Apollo Hospitals of India. The service vision framework are according to an exhibit from “Lessons in the Service Sector” by James L. Heskett, Harvard Business Review, March/April 1987, p. 120. 1. Target Market segments Population Statistics : Population above […]

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Differences in Hospitals todat and 100 years ago

Hospitals have undergone numerous changes today compared to 100 years ago. In quantifying this statement, this paper is going to touch on two major changes that have taken place over the past century. As defined by (Malam 1999), hospital is an institution in which patients, ailing from different diseases, are taken for medical care and […]

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