Customer Service Operations and Excellence

Introduction Having been around since 1964, Topshop Clothing Store has expanded to over 20 countries world wide. The clothing store that mostly deals with women’s wear, has stores in Australia, Ireland, Ukraine, New Zealand, Canada, Sweden, Poland, Malaysia, Singapore, United States, Russia, Thailand, Turkey, Poland, Philippines, Spain, Albania, Israel, Turkey, Bahrain and the United Kingdom […]

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Customer Satisfaction and Quality Care

The quality of services offered in healthcare facilities always determines customers’ contentment. In fact, the basis of any organization’s operations and the key to its success lie in the high level of its customers’ satisfaction. According to Hernon, Nitecki, & Altman (1999), service quality is the customers’ perception of how well a service meets or […]

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Customer Satisfaction

Malik U.Saif. (2011). Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value, Canada: International Journal of Marketing Studies. The purpose of this research was to identify the way people perceived service quality and to find out how perceived value affects Pakistan’s service sector as the mediating valuable; to find out how people perceive […]

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Customer Perspective

The purpose of any business is to provide goods or services to customers, and generate profit. As a consequence, it is crucial to take an approach that puts well being of customers as important as prosperity of internal stakeholders like employees and shareholders. Introduced by Dr. Robert Kaplan and Dr. David Norton in 1992, the […]

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Customer Loyalty in the Restaurant Business

Introduction Customer loyalty is the creation and retention of loyal customers, who continue to buy products of an enterprise. It tends to measure the success of a business in creating and maintaining long-term relationships with its customers. Such clients always prefer products being offered by the business to the ones of rivals. Customer loyalty is […]

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Management and Customer Satisfaction

Southwest Airlines’ mission is dedicated to the highest quality customer service delivered with a sense of friendliness, warmth, company spirit and individual pride. The company also offers ordinary people the opportunity to fly. To the employees Southwest Airlines is committed to provide its employees with a stable working environment with an equal opportunity for learning […]

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Customer Relationship Management Paper

Introduction The need for change among different organizations has led to various developments. Many businesses are opting to run the customer relationship management aspect to ensure they obtain customers trust. This revolution has made many organizations use this technology. Customer relationship management (CRM) is a technology that has been in existence for almost thirty decades. […]

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Customer Relationship Management

Customer Relationship Management (CRM) systems can be defined as a business strategy aimed at learning customers’ needs and behaviors in order to attract more, and retain the existing ones. Online CRM is mainly utilized by online firms, and they use media such as the Internet to set up and preserve a healthy affiliation with their […]

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Customer Management

Introduction Banking industry is one of the most important service industries in the world. The industry involves many companies that provide banking services to people in the world. One of the greatest banking companies is Barclays. Barclays conducts its operations across Africa, North America, South America and Asia and it has about 50 million customers. […]

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Customer Communications

For this assignment I gave an in depth and clear explanations, reasoning and description of who stakeholders where inside and outside Gogopops. Along with key messages that will have to be transmitted to the selected target audience. I explained the possible communication barriers that could occur during the message that was being put forward, I […]

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