Supply Chain Management, Ch. 14

balanced scorecard (BSC)
A measurement framework that helps managers translate strategic goals into operational objectives; also referred to as scorecarding
carbon footprint
The total set of greenhouse gas emissions caused directly and indirectly by an individual, organization, event or product
web-based balanced scorecard applications
demand-driven supply networks
supply chain management facilitates customer response, the business driven by customer’s demands.
environmental sustainability
a management approach that involves developing strategies that both sustain the environment and produce profits for the company
green supply chain management (GSCM)
requires integrating green thinking into all phases of the supply chain: green materials source, environmental impact of packaging, shipment, use, incorporated end of life management: recycling and clean disposal
performance variance
the difference between the standard and actual performance
SCOR model
method for integrating supply chains and measuring trading partner performance; used as a SCM diagnostic, benchmarking and process improvement tool; five processes: plan, source, make, deliver, return
single-factor productivity measures
A productivity score that measures output levels relative to a single input
total productivity measures
a ratio of the combined value of all outputs to the combined value of all inputs

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