Strategic IT Value
The result of this research may serve as a reference or database for entrepreneurs and organizations’ management to decide whether they will opt for kiosk technology in enhancing the performance of their existing POS systems or is just planning to acquire one. This may also trigger researchers to develop more feasibility studies around the use of kiosk technology with POS systems. Kiosk Technology The main objective behind the introduction of kiosk technology is ‘self service’. This type of system provides a 24 X 7 availability to the customers where they can make transactions in an easy, user-friendly manner (Silicon Landmark, n.
d. ).Kiosk technology will provide visual information relating to items in the companies catalogue. The items are presented in a multimedia environment in the form of text, still images and video with a voice over explaining their features. It will provide easy access to its customers and enable them to put in their orders. It is done in a process where the kiosk software communicates directly with organization’s database system from where it fetches information to the customer at the kiosk site.
It is available in various types and for various purposes.Ranging from a simple cash register to a complex and integrated ATM (Automated Teller Machine). Implementing Kiosk Technology with POS As with any company who wants to introduce a new system to their operation, a well-organized approach is a must. This strategic IT decision should be implemented after careful analysis of costs and the perceived expected benefits of it. Other factors that must be considered are: the site; type of kiosk technology that will be synchronized with your preferred POS system; the hardware and software requirements; and the vendors and strategic partners available in the market.
The most important factor will be the Return of Investment (ROI). However, a number of qualitative factors are involved in this scenario, it is a relatively a bit difficult to do a quantitative analysis to determine the degree of effectiveness and efficiency that a kiosk will provide the business. This inherent limitation requires the organization to apply a focused effort to carefully examine and evaluate different criteria that it believes will have an impact on the overall implementation Managing the Change Continuous innovation is in what every companies mission and promise to their customers.For in continuous innovation will the company be able to keep up the fast turn over of technology today. What’s in demand now will be a thing of the past tomorrow.
To achieve this goal it is very important to get the employees’ and customers’ support (Mitra, 2007). A great technology with great potential in a market will be useless if there is lack of it. The kiosk implementation project should be appropriately managed taking the employees into confidence that their jobs will not be at stake once it is decide upon.In addition, they need to be assured that the new system will actually assist them in improving their performance; for example, installing a POS with kiosk system at a retail store will reduce the queue at the till, thus allowing the customer service personnel to give more time to each customer, thus improving the quality of customer service.
Eventually, the great improvement in the service rendered will reflect in their appraisal. Benefits of Kiosk implementations with POS systemKiosks have been implemented in organizations of all sizes, forms and belonging to various industries. This shows that kiosk implementations are not affected by the size or kind of industry (Harris,2006). As claimed by Self Service and Kiosk Association (n. d. ), the annual sales leads generation for kiosk implementations is around $1 billion.
Even if the figure is incorrect and is developed for marketing purposes, this provides an idea of the size and usage of kiosks for multiple purposes in multiple industries.A great sample of one of the service provider promise to their prospective client (Q ‘less) are: (1) it will be the solution to labor shortages; (2) savings in staff associated costs such as wage and compensation claims; (3) the system will remember each customer and their preferred order and offer it each time the order at any branch of the same chain; (4) it never forgets to up-sell; (5) each customer will be able to order their meals faster than they can line up in normal queue and say it to the person behind the counter.
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