Quality measure by patients is the general response of patients after treatment. Health care-patient relationship depends on the way they interact. This one is in itself therapeutic. The first approach of a health care worker towards a patient is very vital in many ways. One, the patient may be very free to give information in relation to his or her illness and the medical history of the patient will be clear hence the prescription of drugs may become easier and a better outcome. Two, there will be a good relationship between the patient and the health care provider.
Through these two positive outcomes the services by the health care will be applauded hence attracting the attention of sponsors who can contribute towards improving the health care center facilities. The rate of return of patients is another indicator of better or quality health care services. Patients may come back for further health education or they may come back to report any improvements or complications which is once again a good sign of patient-health worker relationship. Role of health care workers:
The role of health care workers toward the patients is very important in the reason that this is a way of measuring the quality of services. They should provide high levels of health promotion and prevention for quality measure (St. Martin, 1996). Health care workers should prioritize patients because patients are their clients and therefore it calls for better health care services. They should listen or employ listening technique and respect their views. Health workers have a responsibility of teaching, preventive medicine in hospitals whereby they can organize patients into small groups and teach them or provide them with useful handouts.
Health workers should give patients information which is easier to understand. It is the responsibility of the health workers to act quickly to protect patients from any risk either from within or outside the health care system. If health workers believe that a colleague may not be fit to practice, they have a bigger responsibility to take over and attend to patients. They should respect the rights of patients to be fully involved in decision making about their care. They should also keep professional knowledge and skills up-to-date, be honest and trustworthy in their work. They should be updating their skills through seminars and congresses.
They should also make sure they respect patients’ dignity and protect confidential information and privacy. They must ensure that personal beliefs and norms do not prejudice the health care of the patient. They should ensure outstanding teamwork in the ways that best serve the health interests of the patients. Health workers should treat every patient politely and considerately and be able to recognize the limits of their professional competence. Monitoring and assessing the development of health stakeholders and future impact on patients and even the stakeholders themselves.
Health workers are very vital to the larger population as they should take responsibility of the and during the introduction of new health measures. This means they should keep updating all parties of new developments or changes to ensure continuity. Health workers are in a position to reach people any place where doctors and other health workers may be unable to access especially remote locations and they ensure services are not of poor quality. Health workers offer guidance and more so support to people in a timely manner especially in management and human resource issues.