Operational Management Midterm CH1

Which of the following is not one of the processes included in operational management
A supply chain is a global network of organizations and activities involved in
Designing, transforming, consuming, and disposing of goods and services
Operations managers answer questions of what, how, when, where and who by defining both the ___________ and _____________ aspects of the operations management system.
Structural and infrastructural
Structural operations management decisions include
Capacity, facilities, and technology
Joe Jones was asked to undertake a project to determine the resources and capacity his firm would need in the next three to ten years. These types of decisions are considered to be:
Structural aspects of operations management
Physical goods can be differentiated from services in the operations management process by:
Longer lead times and they can be inventoried.
Which of the following functions would not have to think about “processes”?
All listed functions must think about “processes”
Which of the following statements about operations management processes is NOT true?
Outputs of operations management processes are always tangible goods.
Growth of the supply-chain management perspective in operations management results from the advent of:
All of the listed options
During the “mass production” era, operations management focused primarily on:
B. Internal production
While there is overlap between operations management and supply chain management, the two are different in that:
Operations management focuses on processes, supply chain management focuses on relationships and flows.
12. Johnson Company makes widgets which it then sends to Smith Company. Smith Company puts the widgets in packages. Smith Company is considered by Johnson to be a:
Downstream product supplier
To an operations manager the “critical customer” is:
The person who has the greatest impact on design, sales and growth opportunities for the product.
Which functional activities are the most related to operations management attempts to manage the flow of materials and information in a firm?
C. Logistics, supply, and customer management
Jones Manufacturing sells a part to Lear Corporation. Lear puts this part into a radio which Lear then sells to Ford. From Ford’s point of view, Jones Manufacturing is a __________ supplier.
Tier 2

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