Northern Jet Interview

CEO and Founder
Charles (Chuck) Cox

In 1977, Mr. Cox founded the Aviation Consulting firm, Cox & Vogel Inc., and was President of Travel Consultants from 1985 to 1997 (then West Michigan’s largest travel management company and one of the 35 largest Travel Management organizations in the US). Mr. Cox served as Chairman of Hickory Travel Systems, a Travel Agency Consortium. He has also served on the Advisory Boards and Corporate Boards of several companies and non profit organizations. In 2008, he was named a board member of the National Air Transportation Association (NATA). Mr. Cox is also a member of the World Presidents Organization. Mr. Cox is a Certified Travel Consultant (CTC) and completed studies at Embry Riddle Aeronautical University, located in Daytona Beach, FL.

President and COO
Mr. Jeffrey A. Anderson

He joined Northern Jet Management as Director of Operations in June 2002. Mr. Anderson has more than 17 years of successful senior leadership experience in the aviation industry and extensive knowledge of flight operations. Before joining Northern Jet Management, he initially served as Flight Follower, then Manager of Flight Control and then as General Manager for Flight Operations of Reliant Airlines, where he was responsible for leading the operations and logistics departments of the company. Prior to joining Reliant Airlines, he worked with Trans Continental Airlines. Mr. Anderson is an Airline Transport Pilot and Flight Instructor. He completed studies in business management at Washtenaw Community College, located in Ann Arbor, MI.

Vice President of Sales and Aquisitions
Mark A. Serbenski

Mr. Serbenski joined Northern Air as Director of Maintenance in November 2001. Prior to his career with Northern Air, he served as Service Manager for Waco Classic Aircraft/Centennial Aircraft. His career includes various positions as Maintenance Instructor, Aircraft Maintenance Technician, and Director of Operations over a ten year period with Western Michigan University. Mark holds FAA licenses A&P with Inspection Authorization. Mr. Serbenski graduated from Western Michigan University with a Bachelors degree in Science and Aircraft Maintenance Management.

Director of Operations
Rick L. Hansen

Mr. Hansen has nearly 20 years of flying and FAR135 operations and management experience. Prior to his career at Northern Jet Management in 2002, Rick served as the Director of Operations and Chief Pilot for Corporate Aviation, Inc. His career also includes positions as Crew Captain on Dassault Falcon 10, Learjet 40/45, and Cessna Citation Bravo. Mr. Hansen holds type ratings in Mitsubishi MU-300, Raytheon BE-400, Dassault DA-10, Cessna CE-500, and Learjet LJ-45. Rick graduated from Muskegon Community College with his degree in Electronics.

Customer Service
It’s all about people. The right people. Ours is a handpicked team of service professionals who know what it takes to efficiently handle the complexities of even the most demanding itineraries. And to do so with signature hospitality.

For our Michigan-based customers, upon entering our facility, you’ll be greeted and guided to our gracious lounge where you can take care of business at your leisure. Our newly remodeled conference facilities, high-speed wi-fi access, and refreshments are just the beginning. Whether flying from Chicago or Florida, Northern Jet’s energetic concierge staff will be happy to arrange ground transportation, book dinner reservations, secure overnight accommodations or see to any other need you may have.

Aircraft Management (Sister Company)
Northern Jet Management is responsible for the operation, maintenance and flight-worthiness of all chartered and privately owned aircraft operating from our facilities. We’ve earned a Gold safety rating from the Aviation Research Group. Whether you own your aircraft or are chartering ours, we maintain aircraft at the highest standards of safety, cleanliness, and in complete FAA compliance. We contract with our on-site sister company, Northern Air, Inc., for all maintenance and line service functions.

Northern Jet Management provides skilled, experienced and fully certified pilots and flight crews. Our crews are ready to fly when you are, without the complication of having to locate and hire a staff of your own. Since we manage a number of aircraft, we can also offer superior rates on fuel, maintenance, parts, insurance and other services.

If you’re a part or full aircraft owner, contact one of our Business Development Managers to see if turnkey aircraft management through Northern Jet Management makes sense for you. It’s about time.®

Northern Air, Inc. (Parent Company)
As the main Fixed Base Operation (FBO) at Gerald R. Ford International Airport in Grand Rapids, Michigan, Northern Air, Inc. provides full line and concierge services as well as aircraft maintenance. Northern Air also serves customers interested in purchasing and selling aircraft with their extremely reputable consulting services. Northern Air is also the service and maintenance arm for the aircraft managed and operated by Northern Jet Management.

Our Sister Companies:

Northern Jet Management is one part of an innovative aviation business trio that services the business and personal travel industry. Headquartered at Gerald R. Ford International Airport in Grand Rapids, Michigan, Northern Jet Management manages a fleet of 10 jet aircraft, which are used for both fractional ownership programs and on-demand executive charter.

The Company Jet is the fractional ownership division which utilizes aircraft that are managed and operated by Northern Jet Management. The Company Jet fractional ownership program focuses exclusively on business and business travelers.

The Company Jet (Sister Company)
The Company Jet is one part of an innovative aviation business trio that services the personal and business travel industry. Headquartered at Gerald R. Ford International Airport in Grand Rapids, Michigan, The Company Jet fractional ownership program focuses exclusively on businesses and business travelers. We are committed to fostering a transformation within the business travel industry.

We believe commercial air travel no longer serves the needs of business. Only long-standing inertia or lack of information keeps business leaders from abandoning the big airlines altogether.

We offer unique benefits and an extremely compelling business model for fractional ownership. We encourage you to get the facts and crunch the numbers. At the end of the day, we think you’ll arrive at the inescapable conclusion that ours is a far better way to travel and do business – not just in light of traditional commercial air travel, but compared to any other fractional ownership company in business today.

1946 Privately Held
VP Finance and Administration
Kylene Smith Started in 2010 as controller in 2012 became VP Finance and Administration. Earned Bachelors from U of M in Economics and Masters from U of M in Accounting. Previously worked at Wolverine Worldwide as a Financial Analyst and before that as an assurance associate at Price Waterhouse Coopers
Size of Company
Just over 50 employees

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