MSOM 303 Chapter 10
Benefit-cost analysis in market research weighs:
the benefits of answering questions against the cost of the research.
A set of techniques and principles for systematically collecting, recording, analyzing, and interpreting data that can aid decision makers involved in marketing goods, services, or ideas.
Marketing Research Process Step 1:
Defining Objectives and Research Needs
Marketing Research Process Step 2:
Designing the Research
Marketing Research Process Step 3:
Data Collection Process
Marketing Research Process Step 4:
Analyzing Data and Developing Insights
Marketing Research Process Step 5:
Action Plan and Implementation
Pieces of information that have already been collected from other sources and usually are readily available.
Data collected to address specific research needs.
What is the difference between data and information?
Data are raw numbers and facts and information is organized, analyzed, interpreted data that offer value to marketers.
Data available for a fee from commercial research firms such as Information Resources Inc. (IRI), National Purchase Diary Panel, and ACNielsen.
A type of syndicated external secondary data used in quantitative research that is obtained from scanner readings of UPC codes at check-out counters.
Information collected from a group of consumers.
Large computer files that store millions and even billions of pieces of individual data.
The use of a variety of statistical analysis tools to uncover previously unknown patterns in the data stored in databases or relationships among variables.
The number of consumers who stop using a product or service, divided by the average number of consumers of that product or service.
Informal research methods, including observation, following social media sites, in-depth interviews, focus groups, and projective techniques.
Structured responses that can be statistically tested to confirm insights and hypotheses generated via qualitative research or secondary data.
An exploratory research method that entails examining purchase and consumption behaviors through personal or video camera scrutiny.
Data gathered by evaluating customer comments posted through social media sites such as Facebook and Twitte
An exploratory research technique in which trained researchers ask questions, listen to and record the answers, and then pose additional questions to clarify or expand on a particular issue.
A research technique in which a small group of persons (usually 8 to 12) comes together for an intensive discussion about a particular topic, with the conversation guided by a trained moderator using an unstructured method of inquiry.
a systematic means of collecting information from people using a questionnaire.
is a form that features a set of questions designed to gather information from respondents and thereby accomplish the researchers’ objectives. Individual questions on a questionnaire can be either unstructured or structured.
are open ended and allow respondents to answer in their own words.
closed-ended questions for which a discrete set of response alternatives, or specific answers, is provided for respondents to evaluate
is a type of quantitative research that systematically manipulates one or more variables to determine which variables have a causal effect on other variables
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