In TQM, the processes and initiatives that produce products or services are thoroughly managed. By this way of managing, process variations are minimized, so the end product or the service will have a predictable quality level.

TQM – tend to be most successful when it enriches jobs and improves employees motivation.

Key Principles used in TQM
– Top management. The upper management is the driving force behind TQM. The upper management bears the responsibility of creating an environment to rollout TQM concepts and practices.

– Training needs. When a TQM rollout is due, all the employees of the company need to go through a proper cycle of training. Once the TQM implementation starts, the employees should go through regular trainings and certification process.

Key Principles used in TQM
– Customer orientation. The quality improvements should ultimately target improving the customer satisfaction. For this, the company can conduct surveys and feedback forums for gathering customer satisfaction and feedback information.

– Involvement of employees. Pro-activeness of employees is the main contribution from the staff. The TQM environment should make sure that the employees who are proactive are rewarded appropriately.

Key Principles used in TQM
– Techniques and tools. Use of techniques and tools suitable for the company is one of the main factors of TQM.

– Corporate culture. The corporate culture should be such that it facilitates the employees with the tools and techniques where the employees can work towards achieving higher quality.

– Continues improvements. TQM implementation is not a one time exercise. As long as the company practices TQM, the TQM process should be improved continuously.

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