MANAGEMENT EXAM – TQM (TOTAL QUALITY MANAGEMENT)
TQM – tend to be most successful when it enriches jobs and improves employees motivation.
– Training needs. When a TQM rollout is due, all the employees of the company need to go through a proper cycle of training. Once the TQM implementation starts, the employees should go through regular trainings and certification process.
– Involvement of employees. Pro-activeness of employees is the main contribution from the staff. The TQM environment should make sure that the employees who are proactive are rewarded appropriately.
– Corporate culture. The corporate culture should be such that it facilitates the employees with the tools and techniques where the employees can work towards achieving higher quality.
– Continues improvements. TQM implementation is not a one time exercise. As long as the company practices TQM, the TQM process should be improved continuously.
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