Management Chapter 12 Quiz

team process
reflects the different types of communication activities and interactions that occur within a team that contribute to their ultimate end goals
process gain
getting more from the team than you would expect according to the capabilities of its individual members is most critical in situations in which the complexity of the work is high or when tasks require members to combine their knowledge, skills, and efforts to solve problems
process loss
getting less from the team than you would expect based on the capabilities of its individual members
coordination loss
consumes time and energy that could otherwise be devoted to task activity
production blocking
members have to wait on one another before they can do their part of the team task
motivational loss
loss in team productivity that occurs when team members don’t work as hard as they could
social loafing
feeling of reduced accountability causing members to exert less effort when working on team tasks than they would if they worked alone on those same tasks and it can significantly hinder a team’s effectiveness
taskwork processes
activities of team members that relate directly to the accomplishment of team tasks
creative behavior
activities are focused on generating novel and useful ideas and solutions
face-to-face meeting of team members in which each offers as many ideas as possible about some focal problem or issue
nominal group technique
process starts off by bringing the team together and outlining the purpose of the meeting
decision making
people use information and intuition to make specific decisions
decision informity
reflects whether members process adequate information about their own task responsibilities
staff validity
the degree to which members make good recommendations to the leader
hierarchical sensitivity
the degree to which the leader effectively weighs the recommendations of the members
boundary spanning
involves three types of activities with individuals and groups other than those who are considered part of the team
ambassador activities
communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team
task coordinator activities
involve communications that are intended to coordinate task-related issues with people or groups in other functional areas
scout activities
things team members do to obtain information about technology, competitors, or the broader marketplace
teamwork processes
interpersonal activities that facilitate the accomplishment of the team’s work but do not directly involve task accomplishment itself
transition processes
teamwork activities that focus on preparation for future work
action processes
important as the task work is being accomplished
monitoring process towards goals
team that pay attention to goal-related information by charting the team’s performance relative to team goals are typically in a good position to realize when they are off track and need to make changes
systems monitoring
keeping track of things that the team needs to accomplish its work
helping behavior
members going out of their way to help or back up other team members
synchronizing team members activities in a way that makes them mesh effectively and seamlessly
interpersonal processes
important before, during or between periods of task work and relates to the manner in which team members manage their relationships
motivating and confidence building
things team members do or say that affect the degree to with members are motivated to work hard on the team’s task
affect management
activities that foster a sense of emotional balance and unity
conflict management
the activities that the team uses to manage conflicts that arise in the course of its work
relationship conflict
disagreements among team members in terms of interpersonal relationships or incompatibilities with respect to personal values or preferences
task conflict
refers to disagreements among members about the team’s task
the process by which information and meaning gets transferred from a sender to a receiver
communication competence
skills involved in encoding, transmitting, and receiving messages
interferes with the message being transmitted
information richness
amount and depth of information that gets transmitted in a message
network structure
the pattern of communication that occurs regularly among each member of the team
degree to which the communication in a network flows through some members rather than others
team states
specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together
psychological safety
sense that is ok to do things that are interpersonally risky, or that expressing opinions and making suggestions that challenge the status quo won’t be met with embarrassment and rejection at the hands of teammates
members of teams can develop strong emotional bonds to other members of their team and to the team itself
drive toward conformity at the expense of other team priorities and is thought to be associated with feelings of overconfidence about the team’s capabilities
degree to which members believe that the team can be effective across a variety of situations and tasks
mental models
the level of common understanding among team members with regard to important aspects of the team and its tasks
transactive memory
specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team
transportable teamwork competences
individual team members develop general competencies related to teamwork activities
cross training
team members can develop shared mental models of what’s involved in each of the roles in the team and how the roles fit together to form a system
personal clarification
members imply receive information regarding the roles of the other team members
positional modeling
team members observing how other members perform their roles
positional rotation
members have actual experience carrying out the responsibilities of their teammates
team process training
occurs in the context of a team experience that facilitates the team being able to function and perform more effectively as an intact unit
action learning
a team is given a real problem that’s relevant to the organization and then held accountable for analyzing the problem, developing an action plan, and finally carrying out the action plan
team building
conducted by a consultation and intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification

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