Management ch 6 team building

forming
members become acquanted
storming
conflict begins (ideally healthy)
Norming
members reach agreement
Performing
members work together
adjourning
group disbands
a process that begins when you perceive that someone has frustrated or is about to frustrate a major concern
conflict
mediate
diffusion or confrontation
arbitrate
judgment by a third party
control
cool down period
accept
if unchangeable
eliminate
transfer if possible
keys to virtual team success
establish a code of conduct
use face to face communication
don’t let team members disappear
keep everyone in the communication loop
create a process for addressing conflict
negotiation
a process that is predicated on a managers ability to use influence productively
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