Intro to management

the role of a manager
getting people to what there supposed to
what are the responsibilities of a manager
output of the people supervised
the quality and quantity of the products and services produced
meeting the needs of the employees
First line supervisor
manages hourly employees. Focus on supervision and management
Working supervisor
a supervisor that performs the tasks of hourly employees. focus on work rather than employees
Non exempt employees
are covered by Federal and state wages and hour laws. They are hourly employees that are guaranteed min wage and overtime
Exempt employees
Salaried employees
Cannot work for you regularly and is hired on an as needed basis
what is the only thing that matters
to support the customers and the employees that serve them
4 questions that turn a mistake into a learning environment
1. what happened
2. why did it happen
3. what did you learn
4. what can you do so it doesn’t happen again
Teamwork Leadership Value
Boomerang Management Theory
When a worker of a group becomes manager and looks at it from a workers point of view instead of a managers point of view
How to prevent boomerang management theory
1. promote those that want it
2. put them with people they haven’t worked with before
Scientific management theory
focus on work
best way theory
applies scientific approach to human performance
standardization of work procedures, methods, tools, and conditions
resulting in consistency of product and services
Human relations theory
focus shifted from work to people: emphasis on the importance of workers as individuals
workers give a sense of belonging
happy employees=productivity
TQM theory/participate theory
all levels of employees and managers work as a team toward the continuos quality improvement of services and products for guests
Humanistic Theory
combo of scientific, human relation, participative, and TQM
Open communication and commitment to common goals
managers become leaders
concern for ROI
Managerial/Professional Skill Bank
Theory X
people have an a natural dislike for work and will avoid it as much as possible
people must be coerced, controlled, directed, and threatened with punishment to get work down
people prefer to be led, avoid responsibility and lack ambition
Theory Y
work is as natural as play or rest
they will work of their own accords towards objects which they feel committed
With theory Y people who become committed to objectives fulfill what inner personal needs
Autocratic is what type of theory
views themselves as sole decision maker
gives orders and expects to be obeyed
little concern for the opinion of others
dictates tasks to be accomplished
believes that employees will understand this approach
strictly by the book
relies on rules and regulations acts like a police officer
employees are permitted zero discretion
little to no flexibility
What type is democratic
theory y
hands-off approach
turns over control and delegating authority
works well only when employees are self motivated
doing as little leading as possible
rare in hospitality field
what are the three criteria for being autocratic/bureaucratic
for handeling money and finances
health risks
transactional leaders
motivate employees through appealing to workers self intrest
influence employees by exchanging work for wages
does noit build on the employees need for meaningful work or tap into their creativity
Transformtional leaders
appeal to the higher order needs of the employee to reach beyond themselves and do more than they considered possible
act as coach and mentor
lead by example
communicate and inspire employees about the misson goals, and objectives of the organization
provide workers with meaningful, interesting, and

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