Choose three companies and observe how employees do their tasks. These can be three different fast-food restaurants or three entirely different types of companies, such as a fast-food restaurant, a department store, or the emergency room of a hospital. My three companies are Hometown Foods (Local Grocery Store), Dollar General, and Iowa Department of Natural Resources. Hometown Foods is the local grocery store, which hires mostly retires to work during the morning/afternoon hours and high schoolers to work evenings. The store is open no later than 9 pm most days.
There is a high turn over rate because the individuals the store employees are normally in a transitional phase. The morning crew is very respectful and does try their best to pay attention to detail. The night crew could use some refining! The store is a bit unorganized and there are boxes always in the aisle. Dollar General is a local store that is new. The store is only 5 years old; most of the staff has worked there since opening. The employees seem to be disgruntled but never take it out on the customer. There is no difference in temperament in the shifts.
The store is most always tidy. The Iowa Department of Natural Resource has recently changed its business structure. The agency has gone from a charter agency to a non-charter agency, which has many things up in the air. Most of the employees have four-year degrees in natural sciences – biology – zoology. The employees have tunnel vision when it comes to saving the world that they forget the community is along for the ride as well. Community Development has just become a big part of the DNR, which is why I am so excited to work with the agency.
Most employees are lacking in intrapersonal people skills. What are the main kinds of OMM costs companies have? How does this affect their OMM operations? I would say plant and labor cost are the highest, which in turn makes the product cost go up. You have to break even some how and most of the cost is passed on to consumers. How do companies design their operating systems to give them a competitive advantage? Companies design their system to fit the needs/play to the strengths of the company and its employees.