Test Answers on Change Management Flashcards

Change Management WGU C721

Five elements that support management’s effective attainment of organizational goals planning, organizing, directing, controlling resources, and staffing Define Management the process of working with and through people to achieve organizational goals 2 essential pieces in organizations that must be integrated effectively to lead to high performance. Management and Leadership What are the traits of an […]

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NCOA Unit Manager – 7 Change Management

What is Adaptability? Adaptability is the ability to adjust to changed, unexpected, or ambiguous situations by actively seeking information and by demonstrating openness and support of different and innovative change ideas. What are the 3 elements of Adaptability? Cognitive flexibility, Emotional flexibility, and Dispositional flexibility. Describe Cognitive flexibility. The ability to use different thinking strategies […]

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CIMA E2 – 8. Change Management

What is change management? approach to transitioning ind. teams/org to a desired future state. Change agent individual or group that helps to bring about strategic chanage in an organisation What causes org. change Is driven by: External Events: Competition, change in customer taste, social changes, recession, political and legal pressures, new tech Internal Events: out […]

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4: Change Management in HIM

active listening occurs when an individual makes a conscious effort to hear and understand the message being conveyed ADKAR model a change management model that is utilized to assess individual change management issues; five building blocks -awareness, desire, knowledge, ability, and reinforcement in regards to the change initiative- are necessary components for individuals to understand […]

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The Irrational Side of Change Management by Carolyn Aiken and Scott Keller

Four basic conditions are necessary before employees will change their behavior 1. A COMPELLING STORY, because employees must see the point of the change and agree with it 2. ROLE MODELING, because they must also see the CEO and colleagues they admire behaving in the new ways 3. REINFORCING MECHANISMS, because systems, processes, and incentives […]

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IB Business and Management Unit 1.8: Change and the Management of Change

Change management The management process of planning, forecasting, controlling and steering change within an organization. Change masters Skilled managers in the art of change management. They are able to deal with change by adapting and reacting quickly to different scenarios. Driving forces The forces acting for change Force field analysis Kurt Lewin’s model of change […]

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WGU C208 Change Management and Innovation

Subculture A group of people with a culture which is different from the larger culture to which they belong. Change Curve Model A change process model that explores how individuals manage personal change. Leadership The process by which one person influences the thoughts, attitudes, and behaviors of others. Organizational change The act or fact of […]

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Chapter 4: Organizations and Change Management

Internal Environment Comprises the forces inside an organization that affect how managers set expectations, how employees perform their roles, and how the company interacts with stakeholders and responds to external environments (sometimes Stakeholders and Constituents can internally effect) What are internal environments emphasized by? management-focused capitalism External Environment Specific and general factors outside an organization […]

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Change Management: Chapter 5

innovation the process by which an organization generates new ideas and converts them into new products, business practices, and strategies that create shareholder value. The Six I’s of Innovation inspiration, imagination, ideas, insight, invention, implementation inspiration The creative impulse that drives our imagination and makes it fertile. Establish an organizational culture of openness, risk-taking, and […]

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MHR Unit 8: Change Management

External Forces for Change originate outside of the organization, can be opportunity or ultimate failure demographics technology shareholder, customer, market changes social / political Internal Forces for Change come from inside the orgnization, from HR or Management HR Problems employee perceptions about how they are treated CFOs 1/3 are gone within 1 year of new […]

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Change Management ADJECTIVES

ambitious having a desire to be successful. Noun: ambition data-driven led by evidence rather than intuition; evidence-based. collegial characterized by friendship and cooperation. effective producing a result that is wanted. Noun: effect empirical based on testing and data, not on intuition. Adv.: empirically. hands-on involving active participation (opposite = hands-off). incremental gradual; happening in small […]

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APSC 221 Chapter 12: Change Management

Change management ensures and enables… Ensures that whatever is changed will not disrupt the workings of the whole machine. And enables the effective execution of the relevant change management activities required to make a change occur Change initiatives can be categorized into three main types: 1) Transformational change 2) Bounded change 3) Deliverable-based change Transformational […]

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Organizational Change Management Chp 3

Goal A level of proficiency or standard of behavior we wish to attain within a specified period of time. Values concepts or beliefs about desirable outcomes that transcend specific situations and guide your selection or evolution of behaviors and events. Instrumental values are the hows of goal setting. the standards of behavior by which we […]

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Change Management Final Exam Notes Test Questions

External Drivers of Change • Global Competitive Pressures • Technological innovations • Mergers and acquisitions • Restructuring/Downsizing • Geographic Re-locations • Strategic re-directions Internal Drivers of Change • Leadership change • Vision/Mission/Goals • Organization Structure/Work Setting • Systems/Processes/Practices • Organization Culture-VANS o Values o Assumptions o Norms that are o Shared Targets of Change • […]

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Change Management Answers

Organizational Change Management (OCM) framework 4 managing effect of new business process/change in org. structure/culture changeOC Principles of OCM -OCM addresses the people side of change management -orgs. must adapt or die, must continuously re-evaluate their business models -thoughtfully & carefully re-aliging the org. based on what strategies & tactics they must employ to reach […]

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Competency 4 Objectives – Conflict and Change Management

Describe Constructive Conflict, why it can be beneficial to organizations and what structured processes can be used to encourage it Identify the various stages of the conflict process Identify and describe the various conflict styles and how conflict strategies function in organizations Describe the key aspects of the job-characteristics model of organizing and describing jobs […]

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Change Management and Innovation Chapter 2

comfort zone and baseline behavior routines which become a box for us that allows us to be productive and to move forward efficiently without testing everything we do, but also a box that constrains us and inhibits our thinking about trying new things externally motivated change forced upon us by external forces. the dangers are […]

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Change Management Definitions

(Causing) Customers • Demand for new products and services • Changing trends • Society expectations based old normality’s (Causing) Competitors • Changing strategy • Competitive advantage • Growth of rival firms present threats (Causing) Technological Progressions • Ecommerce and internet o Changing the way business operate sell and market their products • EBay and amazon […]

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project and change management

Types of infosys projects – software development – package implementation projects – system enhancement projects – consultancy and business analysis – systems migration projects – infrastructure projects – outsourcing projects – business continuity projects Why PM – need to harness increasingly diverse knowledge – growing demands for a broad range of complex goods and services […]

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Wgu C721: Change Management Test Questions

Five elements to support attainment of organizational goals Planning, Organizing, Directing, Controlling Resources, Staffing Management Management is the process of working with and through people to achieve organizational goals. Leadership Leadership is difficult to define because the very nature of leadership is complex. Traits of an effective change leader They define themselves as change leaders. […]

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Change Management and Innovation (PVQC)

– Consultant – CEO – Employee Which three individuals within an organization could play the role of change agent? – Consultant – Customer – CEO – Employee – Shareholder – Establishing a sense of urgency Which of the eight steps described by Kotter is the first step a change leader takes when implementing change? – […]

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