Test Answers on business communication

Beginning When do you familiarize yourself with the subject of a research project Problem statement Defines the purpose of your research Secondary information Newspapers and periodicals our sources of… Primary research examples A recent survey of your companies top clients, Notes from my conversation recently had with the local government official, your company’s latest balance […]

question Which of the following is NOT an accurate statement? (CH1) – William Schaffer, International Business Development Manager for Sun Microsystems has stated, “If there’s one skill that’s required for success in this industry, it’s communication skills.” – There is a significant difference between communication skills of physicians with and without malpractice claims. – Workers […]

question T/F: Most workplace messages are positive or neutral. answer True question Which of the following is NOT a routine Business message: a. an email to a coworker that confirms the time for an upcoming meeting. b. A letter to a customer denying his or her request for credit. c. an all-staff memo that outlines […]

question logistics answer The physical flow of materials in the supply chain. question supply chain answer All of the organizations that participate in the production, promotion, and delivery of a product or service from the producer to the end consumer. question exchanging answer The act of transacting value between a buyer and a seller. question […]

question What is the difference between strategic and tactical planning? answer -Strategic planning is the process of determining an organization’s primary objectives and finding and implementing steps that will achieve the objectives. -Tactical planning is setting short-term actions that are needed to complete larger strategies. question What is the difference between a business plan and […]

question Which of the following statements about business presentations and speaking skills is most accurate? answer Effective speaking skills and career success go hand in hand question To help his listeners keep track of where he is in the presentation, Dominic has just said, Next I will discuss three plans for reducing waste. What verbal […]

question Speeches and oral présentations are much like any other messages in that answer they all require similar planning. question The two most common purposes of business presentations are to answer inform and persuade . question When organizing a speech or presentation, your first step is to answer define the main idea. question For business […]

question Persuasion can best be defined as answer using convincing arguments to influence others. question You should use persuasion when answer ideas require preparation and deliberate development before they can be presented effectively. question Martina is a sales rep for a business security firm. Because she anticipates her client will resist installing a new alarm […]

question Sammie is planning a persuasive message. What should she do in her opening? answer Ask a stimulating question. question When using the indirect strategy in a persuasive message, you should place the reasons and explanations answer before the main idea. question Which of these statements about persuasion is most accurate? answer Persuasion is important […]

question Effective communication answer Occurs when the message is received and understood the way the sender intended . The best way to make sure the receiver has understood is to get feedback. question Benefits to effective communication answer -improves employee satisfaction -reduces conflict -generates ideas -transmits information -more satisfied customers -makes clear business objectives -fewer […]

question Which of the following statements about today’s business environments is most accurage? answer Many employees today no longer need an office; they can work anytime and anywhere. question Robert frequently comments that he likes working independently because that’s the American way — and the American way is the best way! answer ethnocentrism question Despite […]

question Business writers normally use active voice more frequently than passive voice because active voice conveys ideas more vividly. answer True question To emphasize a word or an idea, position it first or last in a sentence, clause, paragraph, or document. answer True question All sentences in a business message should be of approximately the […]

question Which of the following statements about business presentations and speaking skills is most accurate? answer Effective speaking skills and career success go hand in hand question To help his listeners keep track of where he is in the presentation, Dominic has just said, Next I will discuss three plans for reducing waste. What verbal […]

Reciever To whom the message is intended for. Decoding Translating the message from its symbol form into meaning What causes internal disruption in decoding process The receivers lack of attention or by bias against the sender or by competing messages. What causes external disruption in decoding process By loud sounds or illegal words. Feedback Verbal […]

question When you’re introducing a presentation, include a __ to help your audience understand the structure content of your message. answer preview section question Selecting the right medium for your presentation is answer an important decision since technology offers a number of choices. question For business presentations, time constraints are usually answer rigid, permitting little […]

question Communication is the process of? answer Transferring information and meaning question A flatter organizational Structure: answer Helps make communication flow more efficiently question An Example of downward communication is: answer A sales manager giving instructions to a salesperson. question Every organization has answer an informal communication network question In most organizations, the rumor mill […]

question Describe the three-step writing process answer Planning, writing, completing question Identify three attributes of quality information answer be sure the information is accurate, be sure the information is ethical, be sure the information is pertinent question Factors to consider when choosing the most appropriate medium for a message answer media richness, message formality, media […]

question 1. Persuasion in today’s businesses focuses on answer question ANSWER: answer c question RATIONALE: answer As businesses change their hierarchies, persuasive skills are becoming ever more important at work as teams and managers abandon the traditional command structure and focus instead on influencing others. question 2. Persuasion is necessary when answer question ANSWER: answer […]

question Kadija must write a letter to NanoRight requesting information about its new nanotechnology application for textile manufacturing. What should Kadija do first? answer Consider the content of the letter and anticipate its effect on the receiver question Which parts of your letters are readers likely to find most interesting and read first? answer Opening […]

“You” Attitude Speaking and writing in terms of your audience’s wishes, interests, hopes and preferences Euphemisms Milder synonyms (To convey your meaning without carrying negative connotations) Bias-free language Avoids words and phrases that unfairly and even unethically categorize or stigmatize people in ways related to gender, race, ethnicity, age, disability or other personal characteristics Credibility […]

question analytical reports answer Reports that provides data, analyses, and conclusions; may also provide recommendations and may intend to persuade readers to act or to change their beliefs question business report answer Systematic attempt to convey information, answer questions, and solve problems question credible answer Capable of being believed question digital format answer Format that […]