Essay on Service System

Business Skills for E-Commerce

With the newly found scope of the E-commerce in industry, many businesses tarted devising new ways of making the E-commerce practical, more convenient and available to every customer. For this purpose internet served as the most useful medium. Many businesses have now developed their own websites for the customers to purchase their products online and […]

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Project on Employee Attitude

IntroductionThe world economy nowadays is increasingly characterized as a service economy. This is primarily due to the increasing importance and share of the service sector in the economies of most developed and developing countries. In fact, the growth of the service sector has long been considered as indicative of a country’s economic progress. Economic history […]

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Service Businesses

A) Concept and Difference of Service and Customer ServiceAuthors like Zeithaml and Bitner (1996), has been able to provide definitions of the difference between service and customer service.   According to them, service is defined as the deeds, processes and performances of a firm.  In addition, Zeithaml and Bitner (1996) have also defined service in […]

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Otisline Case

1. IT provided OTISLINE with competitive advantage in elevators service sector as based they were able to build a centralized , reliable, efficient, high quality, faster responsive customer service system. 2. The same infrastructure for OTISLINE was used across different value chain to enhance the productivity of elevator sales representative and service mechanics groups, ex […]

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