Customer Satisfaction

The creation of customer satisfaction with the product and their treatment is a certain way to make repeat business. This is not, of course, exclusively the responsibility of the marketing team. We know that generative, prolific, and representative work is essential. The starting point of a relationship marketing policy is a deep understanding of why […]

International Journal of Business and Social Science Vol. 3 No. 16 [Special Issue – August 2012] The Impact of Service Quality, Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad, Pakistan. Bakhtiar Muhammad Faculty Member SZABIST Islamabad, Pakistan Abstract Top organizations know that the road to […]

Customer satisfaction and retention: the experiences of individual employees The Authors Ove C. Hansemark, Ove C. Hansemark is based at the Department of Work, Economics, and Health, University of Trollhattan/Uddevalla, Uddevalla, Sweden. Marie Albinsson, Marie Albinsson is based at the Department of Work, Economics, and Health, University of Trollhattan/Uddevalla, Uddevalla, Sweden. Abstract The purpose of […]

CUSTOMER SATISFACTION SURVEY AT THE ROYAL BANK OF SCOTLAND| ACKNOWLEDGEMENT We express our sincere gratitude to our industry guide Ms. Shalini Menon, Vice-President Business Banking, The Royal Bank of Scotland for her able guidance, continuous support and cooperation throughout our project, without which the present work would not have been possible. We would also like […]

“It was the summer of 1969: Man took his first walk on the moon. Nearly 450,000 people gathered in upstate New York to witness the historic Woodstock concert. And Doris and Don Fisher opened the first Gap store in San Francisco” (Gapinc. com 2007). Today, Gap Inc. is one of the world’s largest specialty retailers, […]

It was in 1970 that Sanjay Gandhi envisioned the manufacture of maruti which is known popularly as the people’s car it is maruti which is known to give wheels to the nation. The first car of mauti was rolled out on Dec. 14, 1983 after a collaboration with Suzuki motors. Satisfaction is a person’s feeling […]

The concept of customer satisfaction has been attracted both academics and practitioners in such a long time with the fact that customers are the primary sources of most firm’s revenue. Erevelles and Leavit (1992) suggested that customer satisfaction has become an important concept for marketing scholars and significant goal to achieve for marketing practitioners. Yi […]

CUSTOMER SATISFACTION IN STAND ALONE FINE DINING RESTAURANTS IN SINGAPORE Background: In modern hospitality industry, one of the most significant best practices and strategies put forward is customer satisfaction by exceeding expectations. Hospitality industry is the fastest growing industry with innovation, changes and challenges every single day. Both employees and managers are the first point […]

LUG revenue is estimated at ?1 billion, with market shares spread out to more than 100 countries across the globe. Today, LUG is the market leader in several countries including Pakistan, Brazil, India, Thailand and South Africa. Developed by Milliner, LUG (soap) is now headquartered in Singapore. LUG launched the world’s first mass market beauty […]

Executive SummaryMy internship project is divided into three sections. There are Organization part, Project part and Analysis part in the project. In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. For completing my analysis part, I have […]

Introduction Customer satisfaction has been established as a psychological construct that involves the feeling of client ‘s wellbeing and pleasance which consequences from obtaining what he or she hopes for and expects from devouring an appealing merchandise and/or service ( Florian and Maren, 2007 ; Christian, 2005 ; Abraham and Taylor, 1999 ) . While […]

Zoe S. Dimitriades, 2006 survey the client satisfaction and trueness and committedness in service organisation. He measures that, trueness of client is the consequence of the map of satisfaction. The trueness and satisfaction of clients are non same to mensurate the great public presentation of the company. Customer satisfaction can be related to touchable merchandise […]

The chief purpose of this chapter is to reexamine the theories and old research documents which are chiefly concentrated on the rating of client satisfaction in the air hoses industry. Shaw, S. ( 2004 ) has defined the “ consumers ” are those people who really travel. They make being clear by describing for flights […]

Customer satisfaction is a cardinal issue for all organisations in both public and private sectors. This is a extremely of import challenge as service criterions today relies on first-class service quality bringing and high client satisfaction degrees. All employees have a function in finding the grade of satisfaction experienced by their clients. In the populace […]

The Indian Insurance Industry is loosely segmented into public and private insurance companies. Before twelvemonth 2000, merely public sector insurance companies were allowed to make concern in India. But after twelvemonth 2000, insurance sector was thrown unfastened for private insurance companies as good During my undertaking with Max New York Life Insurance, Initially I studied […]

PSG COLLEGE OF ARTS AND SCIENCE Coimbatore -14 An autonomous college and Affiliated to Bharathiar University The effects of Promotional strategies in the Marketing of financial services in ICICI Bank by Suryabala. S BBM II Dec 2011 The effects of Promotional strategies in the Marketing of financial services in ICICI Bank 2011 TABLE OF CONTENTS: […]

THE EFFECT OF MOBILE TECHNOLOGY INTERVENTION AS BUSINESS SOLUTION TO CUSTOMER SATISFACTION A Thesis Presented to The Department of Information Technology QUEZON CITY POLYTECHNIC UNIVERSITY In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY Alfaro, Raffy T. Fresco, Marvin A. Martinez, Lord A. Pia, Rina U. Tripulca, Girlie Anne […]

How Staff Training and Motivation Can Increase Customer Satisfaction and Business Performance in Retail Sector Contents Abstract3 Chapter One: Introduction4 1. 1 Research Background4 1. 2 Research Aims and Objective6 1. 3 Research Questions7 1. 4 Research Scope and Significance7 Chapter Two: Literature Review8 2. 1 Customer Satisfaction – A Retail CSF8 2. 2 Key […]

You may have read Gabe’s reports from the official press introduction of the 2011 Honda CBR250R here and here. We asked Honda for a unit to test for a couple of weeks near our offices in Southern California. The bike was ridden by three test riders other than Gabe over the course of our evaluation. […]

Tupperware was developed in 1948 by Earl Silas Tupper (1907–83) in Leominster, Massachusetts.[3] He developed plastic containers used in households to contain food and keep it airtight. The formerly patented “burping seal” is a famous aspect of Tupperware, which distinguished it from competitors. Tupperware pioneered the direct marketing strategy made famous by the Tupperware party. […]