Unit 001 Introduction to Communicate in Health Social Care or Children’s Young Peoples Settings Outcome1 – Understand why communication is important in the work setting 1/ Identify different reasons why people communicate? We all communicate continuously throughout the day. When communicating, people send and receive messages. There are many reasons why people communicate, these reasons could be: * To express feeling, wishes, needs or preferences * Develop relationships * For team work * Obtain and share information * Express thoughts and ideas * To give and receive support / Explain how effective communication affects all aspects of own work? Communication in the workplace is exceptionally important. You will need to be able to communicate effectively with service users, managers, colleagues, visitors, teacher and tutors. Effective communication is to understand service users and assist them in according to that, nothing can be done properly without a complete communication. For example, as a care worker, if I could not be able to communicate with my service user because of communication barriers then the service would be unsuccessful.
We do different type of jobs in our care job like Child care, elderly peoples care for their personal as well as domestic care with different mental, physical and environmental situation where effective communication is a must in term of provide proper service. 3/ Explain why it is important to observe an individual’s reaction when communicating with them? There are several reasons to why a service user can not be able to respond while communicating with us. People can use non-verbal methods such as e...
ye contact, body language, facial expressions or gesture.
Being able to view non-verbal reactions is very important because these methods may only be the kind of response you may receive from some people who may be too unwell to speak to you. Also a service user may have a disability, health or personal/religious beliefs which may also affect the way they react to you and use non-verbal methods. 70-80% of communication is verbal, meaning that we are going to be missing out on a large part of communication if we aren’t paying attention to peoples facial and bodily reactions.
Outcome 2 – Be able to meet the communication, language needs, wishes and preferences of individuals 1/ Find out an individual’s communication and language needs, wishes and preferences? 2/ Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences? Communication methods include both verbal and non-verbal communication. This may include, the individuals preferred spoken language, the use of signs, symbols, pictures, writing, repetitive behaviour or the use of bodily language, face gestures and other forms of verbal and non-verbal communication.
Human and technological aids to communication can also be used, by which we could get to know their needs, wishes and preferences. 3/ Show how and when to seek advice about communication? When you may need to seek advice, in situations such as: * When a individual has a special communication need * When a individual uses another language * When you are not sure how to deal with a situation * When you want to improve your relationship with a individual * When you
are anxious about approaching an individual * When communication is not effective
You can do this by talking to you supervisor or line manager, ask their advice about how to deal with the problem. You can also talk to communication or language support specialists who work or spend time with service users in your work setting. Outcome 3 – Be able to reduce barriers to communication 1/ Identify barriers to communication? Barriers to an individual’s communication could be because of: * Emotional distress * Hearing impairment – e. g. : a hearing aid is not working * Learning disabilities * Speech impairment * Visual impairment * Developmental age * Cultural differences Language differences * Heat – e. g. : too hot or too cold * Poor lighting * Dialect – e. g. : use of words such as slang 2/ Demonstrate how to reduce barriers in different ways? Barriers to communication can be reduced by making changes to the environment that you service user use, by seeking professional support and advice from friends, relatives and support workers. You can also adapting your approach or by using support services that help people to overcome communication difficulties. * Environmental changes might include: * Replacing poor lighting with brighter light Reducing noise or having a quit area away from noisy activity * Putting up posters and displaying signs clearly * Fitting electronically devices for hearing impaired people (communication loop system) * To improve communication, care workers can adapt their approach by: * Making sure their mouth is visible when speaking * Using eyes, facial expressions and gestures to communicate when necessary * Making sure you can be seen clearly, facing both the light and the person you are talking to 3/ Demonstrate ways to check that communication has been understood?
There are many ways to check that your messages have been received and understood (communication). This could be done by using: * Active listening- Involves paying close attention to what the other person is saying, whilst also noticing any non-verbal methods they using. Also, things like nods of the head, ‘mm’ sounds and phrases like ‘yes, I see’ or ‘go on’ encourages the person you communicating with to keep speaking to say a little more. * Clarifying or repeating- Check that communication has been understood by repeating back, summarising or rephrasing.
You could say things like ‘Can I just check that u meant…? ’ or ‘Do you mean…? ’ You should try not to interrupt the speaker or clarify too often which may make them feel insecure in certain ways or might make them think that you are parroting. 4/ Identify sources of information and support or services to enable more effective communication? Services which will help gain information and support to enable more effective communication are * A senior or experienced college * Your supervisor, mentor or manager Specialist practitioners, such as speech and language therapist, physiologists or special needs teachers * A service users relative or friend * interpreting services and organisations which work with recent immigrants and asylum-seeking families where use of English is a barrier to effective communication * Specialist organisations which