Developing Management Skills CH 1

lies at the heart of the ability to master oneself. Self management depends on this
sensitive line
the point at which individuals become defensive or protective when encountering information about themselves that is inconsistent with their self-concept or when encountering pressure to alter their behavior
threat-rigidity response
when individuals are threatened, when they encounter uncomfortable information, or when uncertainty is created, they tend to become rigid
willingness to open up to others to discuss aspects of the self that seem ambiguous or unknown
emotional intelligence
1. the ability to diagnose and recognize your own emotions 2. the ability to control your own emotions 3. the ability to recognize and diagnose the emotions displayed by others, and 4. the ability to respond appropriately to those emotional cues
personal values
core of they dynamics of behavior and play so large a part in unifying personality
cognitive style
based on two key dimensions: 1. the manner in which individuals gather and process information 2. the way in which you evaluate and act on information
orientation toward change
the methods people use to come with change in their environment
core self-evaluation
recently developed construct that captures the essential aspect of personality
people’s behavior is governed by universal standards and rules such as do not lie, do not cheat, do not run a red light even if no one is coming the other way
in which a relationship with an individual governs behavior
an emphasis on the self, on independence, and on uniqueness
an emphasis on the group, the combined unit, and on joining with others
affective orientation
cultures with high affective values tend to show emotions openly and to deal in emotional ways with problems
neutral orientation
cultures with neutral values are more rational and stoic in their approach to problem solving
specific dimension
segregate the different roles in life so as to maintain privacy and personal autonomy; separate work relationships from family relationships
diffuse dimension
cultures that integrate and merge their roles; entangle work and home relationships
achievement orientation
culture where people tend to acquire high status based on their personal accomplishments
ascription orientation
culture where status and prestige are based more on ascribed characteristics such as age. gender, family heritage, or ethnic background
organizational culture
values system held by a company or organization
instrumental values
desirable standards of conduct or methods of attaining an end.
terminal values
desirable ends or goals for the individual
values maturity
the behavior displayed by individuals (the means used to achieve their valued ends)
ethical decision making
honesty, integrity, and concern for moral values
tolerance of ambiguity
the extent to which individuals are threatened by or have difficulty coping with situations that are ambiguous, where change occurs rapidly or unpredictably, where information is inadequate or unclear, or where complexity exists
locus of control
the attitude people develop regarding the extend to which they are in control of their own destinies
internal locus of control
individuals that interpret the reinforcement they receive to be contingent upon their own actions
external locus of control
individuals that interpret the reinforcement as being a product of outside force

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