Concepts of Management

Organizational culture is related to the POLC function of:
The values and assumptions that the organization’s culture can be observed by observing all of the following EXCEPT:
The stakeholders involved in the organization
It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:
Cultures that emerge within different departments, branches, or geographic locations are called:
The primary reason managers who start a new job fail, or either voluntarily leave or are fired, report not being able to:
Form effective relationships with colleagues
When leaders motivate employees through inspiration, corporate culture tends to be:
More supportive and people-oriented
In an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others, corporate culture tends to be:
People or team oriented
The following are tips which allow one to more accurately gauge the culture of a company EXCEPT:
Read the mission and value statements
The ASA framework provides information on which of the following:
a) How to structure your culture
b) How to become competitive and performance oriented
c) How to create and sustain your culture over time.
It is best to think of organizational culture as the organization’s
True or False: Organizational culture has a strong influence on employee behavior but not on organizational performance.
True or False: Leaders of successful business are quick to attribute their company’s success to their organization’s culture.
True or False: Aggressive cultures tend to value corporate social responsibility.
True or False: Industry characteristics and demands act as a force to create similarities among organizational cultures.
True or False: Leaders are instrumental in creating and changing an organization’s culture
Which of the following is not highly correlated with leadership ability?
Skill and Ability
Being curious, original, intellectual, creative and open to new ideas describes the Big Five trait of:
Out of all personality traits, the strongest relationship to both leader emergence and leader effectiveness is:
Which of the following is not a type of decision making styles discussed in the text:
Leadership structured decision making
The leadership style that involves employees in the making of important decisions is:
Participative Leadership
Employees tend to be satisfied, but the effects on decision making quality or employee productivity are weaker when leaders use which of the following decision making style?
Employees engage in higher levels of conflict when leaders use which of the following decision making style?
The style that involves a high level of manager involvement and is used when employees are highly motivated but have limited skills is:
The leadership style that sets goals for employees and encourages them to reach their goals is called:
Lee Iaccoca, Jack Welch, and the late Steve Jobs are examples of business leaders who were:
True or False: Self-esteem is one of the Big Five personality traits and is an important aspect of one’s personality
True or False: Laissez-faire decision making style is positively correlated to employee satisfaction with leaders and leader effectiveness.
True or False: Transformational leaders ensure that employees demonstrate the right behaviors because the leader provides resources in exchange.
True or False: The tendency to trust in transactional leaders is lower than in transformational leaders.
True or False: Research show the high LMX members are more satisfied with their jobs and perform at a higher level.
The tendency to accept the first alternative that meets minimum criteria is called:
People often use the rational decision making model when:
Information on alternatives can be gathered and quantified
3. Despite its popularity within organizations, group decision making suffers from which of the following?
Groups may suffer from the tendency to avoid critical evaluation of ideas the group favors.
Groupthink is characterized by which of the following symptoms:
Stereotyping views of out-group are seen when groups discount rivals’ abilities to make effective responses
Creative decision making includes which of the following?
Which corporate members are typically not involved in making strategic decisions?
Making strategic, tactical, and operational decisions is an integral part of which function of the P-O-L-C framework?
Kahneman and Tversky found that individuals are influenced in decision making by which of the following?
Some recommendations for avoiding groupthink include the following EXCEPT:
Breaking up the team
A problem the Group Decision Support System (GDSS) intended to solve is:
To make sure every idea is heard
True or False: The tendency to avoid critical evaluation of ideas the group favors is called social loafing.
True or False: Nominal Group Technique (NGT) is used to structure group meetings when members are grappling with problem solving or idea generation.
True or False: Creative ideas begin with innovation, and it also involves realistic planning and follow-through.
True or False: Satisficing is similar to rational decision making.
True or False: One of the most important considerations in management is whether or not the decisions you are making as an employee or manager are ethical.
How much of a manager’s time is spent communicating?
The person who receives the message is called:
According to the text, the criteria that individuals may use when deciding whether to filter a message or pass it on includes which of the following?
Past Experience
A downside of the office grapevine is:
The grapevine lacks a specific sender
Filtering, selective perception, information overload, and gender differences are examples of _______ to effective communication.
Which of the following is not a type of communication describe in the text?
According to one study, what percentage of a receiver’s comprehension of a message is based on the sender’s actual words?
The advantage of verbal communication includes all of the following EXCEPT:
Proxemics that occur naturally
Which of the following is not an example of a medium-rich communication channel?
Legal Documents
Oral communications makes more sense when the sender is in which of the following situations?
Conveys a sensitive or emotional message
True or False: E-mail readers pick up on sarcasm and other tonal aspects of writing.
True or False: The medium used to communicate a message affects how accurately the message will be received.
True or False: In the United States, looking someone in the eye for about a second is considered a sign of trustworthiness.
True or False: Jargon can be an obstacle to effective communication.
True or False: Selective perception is the filtering of information to suit our own needs.
How groups function has important implications for organizational:
Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of:
Group leaders can finally move into coaching roles and help members grow in skill and leadership in the stage of:
A team may be charged with coming up with a new marketing slogan which is what kind of task?
Idea Generation
Teams that have individuals from different parts of the organization are called:
Cross-Functional Teams
A major determinant of how autonomous a team can be is:
Team Leadership
Teams where the manager serves as the team leader is called:
Traditional Teams
The ideal size for a team depends on the:
Task at hand
The group members are more open and respectful toward each other, and willing to ask each other for both help and feedback at the stage of:
An ideal time to host a social or team-building event is at the stage of:
True or False: A few people in the company who get together to play tennis on the weekend would be considered a formal group.
True or False: Research shows that cohesion does not lead to acceptance of group norms.
True or False: Social Loafing increases as a group becomes smaller.
True or False: Teams will always provide improved performance.
True or False: Collective efficacy is stronger when interdependence is high rather than low.
Regarding motivation, there are four major theories in the need-based category and they include all of the following EXCEPT:
Required Needs Theory
Three types of fairness theories include which of the following?
Distributive Justice
Whether a person’s job substantially affects other people’s work, health, or well being is referred to as:
Task Significance
The perception labeled “instrumentality” is a result of asking oneself:
Will performance lead to outcomes?
Physiological needs refer to the need for:
Air, food, and water
The implication of the ERG theory is that we need to recognize which of the following?
The multiple needs that may be driving an individual at a given point
Job design is one of the many organizational design decisions managers must make when engaged in the POLC function of:
Breaking down tasks to their simplest components and assigning them to employees so that each person performs few tasks in a repetitive manner is called:
Job Specialization
In Herzberg’s two factor theory, hygiene factors include which of the following?
Company policies
According to the acquired needs theory, individuals acquire three types of needs as a result of their life experiences. This includes which of the following?
Need for power
True or False: If a goal is substantially difficult, merely working harder will get you the results.
True or False: Job enrichment may sometimes cause employees to be dissatisfied.
True or False: Self-actualization refers to the desire to be respected by one’s peers, feeling important, and being appreciated.
True or False: Need for power is viewed as important for effectiveness in managerial and leadership positions.
True or False: Positive reinforcement involves making sure that behavior is met with removal of negative consequences.

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