Components of workplace supervision
As mentioned above, supervision involves overseeing the work of the employees by a supervisor or a senior manager in an organization. Traditionally, use of threat and punishment was being used to ensure that workers were producing at their maximum capacity. People were believed to have an inherent dislike for work which necessitated close monitoring and supervision and also use of intimidation and threats of termination. Currently, this approach has changed and the roles of supervision have also been revised.
This has been due to the rise in human resource awareness, human rights awareness and also increased competition due to increased globalization thus product variety in the market. Today, supervision involves overseeing of the activities of the employees without necessarily interfering with them unless in cases where such interference is deemed vital. While carrying out the overseeing duty, a supervisor guides the employees or the subordinates to help them carry out their tasks effectively and efficiently. The supervisor and the subordinate or the employees form relationships and they discuss openly the task performance of the employee.
The supervisor in some way acts as a mentor, a leader and a coach to the employee. This enhances morale and productivity of an employee (Ashworth & Saxton, 1992). Apart from acting as an overseer, a supervisor also acts as a trainer to his employees or subordinates. The training role can be done formally whereby a formal training program is formulated or informally whereby an employee refers to his or her supervisor while encountered by a problem beyond his or her ability. This helps in improving the skills of the employee and also increases job satisfaction and morale hence productivity.
Training or educational training is usually exercised on newly recruited employees in a workplace who requires orientation to the functions of an organization. Usually, informal training is exercised on existing employees that is characterized by consultation (Savedra & Hawthorn, 1990). The other role of the supervision is to ensure that an organizational policies and regulations are observed while performing tasks. Supervisors also take up the role of administration and they ensure that employees work as per the stipulations of all rules and regulations in operation in an entity.
Rules and regulations are fundamental for conflict solving between employees and for disciplinary actions in cases of extreme deviation by an employee. They also help to institute harmony and to bring order in an organization. Supervisors have a role to ensure that a department or a group works as a team towards attaining organizational goals and objectives. Lack of supervision in an organization would translate to lack of training and development opportunities for the employees, lawlessness and disorderliness in an organization and also poor productivity and low profitability (Smith, 2005).