CIMA E2 – 8. Change Management – Flashcards

Unlock all answers in this set

Unlock answers
question
What is change management?
answer
approach to transitioning ind. teams/org to a desired future state.
question
Change agent
answer
individual or group that helps to bring about strategic chanage in an organisation
question
What causes org. change
answer
Is driven by: External Events: Competition, change in customer taste, social changes, recession, political and legal pressures, new tech Internal Events: out of date working practices, change in org. performance, change in senior management, high staff turnover
question
Process - Balogan & Hope Hailey
answer
1 - analyse competitive position 2 - determine type of change needed 3 - identify desired future state 4 - analyse the change context 5 - identify the critical change features 6 - determine the design choices 7 - design the transition process 8 - manage the transition 9 - evaluate the change outcome
question
Types of change - Lewin
answer
3 stage process: Unfreeze: breaking current state of affairs and preparing an org for change. i.e physically removing individuals/consulting individuals Change: new working methods, systems and cultures must be implemented - requires staff participation Refreeze: new state embedded. i.e positive reinforcement as compliance is rewarded and non-compliance is punished.
question
Types of change - Balogan & Hope Hailey
answer
analyses types of change that an org. may implement into its scope and nature as follows: Incremental - Adaptation ( step by step in the current way of thinking) Evolution (Paradigm changes over time) Big Bang - Reconstruction ( major change within the current paradigm) Revolution - Rapid, fundamental shift in the paradigm
question
Problem identification - Lewin
answer
achieving the desired state depended upon the success of overcoming the forces that resist change. Lewin's Force field analysis: Driving forces: Restraining Forces Need to improve stds - Existing system sufficient Greater motivation - Concern over effects on jobs Improved quality of service - Perceived as divisive Reduced running costs - what if not fairly operated
question
Resistance to change
answer
biggest challenge is staff resistance, reason for this is: - high level of uncertainty - increase in work load - sense of embarrassment - rapid change - loss of autonomy - skills and competence
question
Managing resistance to change - Kotter and Schlesinger
answer
6 approaches to overcoming staff resistance: education ; Comm - resistance is caused by ignorance Participate ; involve - staff in design processes Facilitate ; support - via counselling ; open door policy Negotiate ; agreement - negotiate where union influence is strong manipulate ; Co-operation - Coercion, implicit and explicit - suitable where management are strong and staff weak
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New