ch1 – Differences in Top – Middle – first line managers

Top Managers
• Determine overall direction
• Make long term decisions about the overall direction of the organizations and establish the objectives, policies, and strategies for it
• Attention to outside environment
• Alert for long run opportunities and problem, and strategies to cope
• Must be future oriented, deal with uncertain, highly competitive conditions
Middle Managers
• Implementing policies & plans
• Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first line managers below them
• Implement strategic plans created by CEO’s and top managers
• High touch jobs that directly affect employees, customers, and suppliers
First Line Managers
• Directing daily tasks
• Make short term operating decisions, directing the daily tasks of non managerial personal

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